All our reclaimed barnwood farm house style furniture is handcrafted in Lancaster County and the surrounding areas by our local Amish craftsmen, using materials local to the area as well. Everything is crafted one piece at a time by hand and no two items are alike. Over time, the reclaimed wood has been exposed to different elements, which gives each piece its own unique characteristics from coloring to worm holes, nail holes, water marks, texture, etc. If you are considering purchasing a reclaimed barnwood table, please read some of the frequently asked questions below, including where to buy reclaimed wood furniture. If you still have questions please feel free to contact us.
1. How do I place a reclaimed wood furniture order?
Email is the best way to contact us. Then, prices are given in the email with a breakdown of options. Then, we will contact you by phone to get all the details of what exactly you want and send out a confirmation email with your order number listed. We do require a 25% NON-refundable deposit on every order as this order is custom made to your measurements and needs.
2. What is the turnaround time when I place an order?
It can vary from item to item because some reclaimed wood pieces are made more frequently made than others, but it will range from 2 weeks to 12 weeks. Please remember the barnwood items are built by hand and if additional time is need we will be in contact with you.
3. Do you have a showroom?
We do have a small showroom with items for viewing , but remember most of the reclaimed barnwood furniture is custom-made per order, so we do not typically have a large selection of pieces for viewing. We do require appointments to visit our location, so please email us for our availability.
4. Do you offer a warranty?
At the present time we do not offer a warranty on our products. Please keep in mind when you buy reclaimed barnwood furniture that it is subject to expansion, warping, cracking, shrinkage and hairline fractures from the natural flux in temperature conditions. If for some reason you need to bring a piece back to Old Barn Star for a touch up we are not responsible for the transporting of the item to and from Old Barn Star the repair cost or shipping cost that may incur.
5. Is my order a final sale?
YES, all orders are final sales. Your order is made just for you and to your specifications. NO returns. If you need to make changes to your order, please contact us immediately. We reserve the right to cancel an order at anytime via email.
6. How do I care for my new furniture?
Most of the furniture is sealed with a water-resistant topcoat. For tabletops, please use a damp cloth to clean, not a heavy saturated cloth as it could leave water on the table and cause issues. Silicone-based products and any cleaning product with an ammonia base are not recommended. Please avoid direct sunlight and high heat areas of the home; these conditions can cause issues with warping and cracking in your furniture.
7. Does Old Barn Star ship the furniture?
We do offer a delivery service for a fee, normally within 50 miles of our shop. If you live a distance outside that radius, we happily work with a few different shippers and offer you a quote with the zip code. We offer curbside delivery which means the items will be delivered to your location but you will need assistance to bring them in to the home that way you are protected from any damage that may occur when furniture it being brought into your home. Any damage that occurs during shipping should be handled with the shipper directly.
All other deliveries will be done by Pack ship USA (1-800-548-0852) which you are paying for the packaging of the product and the delivery we have found it is best for them to package the product at their location that way if any damage were to happen during the shipping process it is much easier to file a claim since they handle the whole process.
Here is the claim policy for Pack ship USA
1. INSPECT AT THE TIME OF DELIVERY.
In order to ensure that a smooth and accurate delivery occurs, we will contact the receiving party (known as the consignee) when an order is shipped to provide receiving instructions. Those instructions advise the consignee that the order has been shipped, who the carrier is, how to contact them, the estimated arrival date, details about the delivery, and importantly, that they will need to INSPECT THE PIECES THAT THEY ARE RECEIVING AT THE TIME OF DELIVERY. Each carton should be examined for signs of damage and mishandling. If there is noticeable or questionable damage to the container, you must open and inspect.
2. NOTE ANY DAMAGE ON THE DRIVER DELIVERY RECEIPT.
The receiver and the driver should agree on the condition of the contents, and the freight bill (or delivery receipt) noted to reflect such a condition. Specific notations greatly reduce the chance of controversy when the claim is filed. Do not attempt to document anything on the delivery receipt other than the objective findings. Even if a shipment is damaged, it should be received by the consignee.
3. NOTIFY PACKSHIP USA RIGHT AWAY.
Any exceptions in condition to items noted after the delivery receipt is signed clear (concealed damage) are handled on a case – by – case basis. PACKSHIP USA MUST BE NOTIFIED OF CONCEALED DAMAGE WITHIN TEN DAYS OF RECEIPT OF THE ORDER for a claim to be considered. Regulations concerning concealed damages have been set forth in the Interstate Commerce Commission’s ruling under Ex Parte 263 which states, “It is incumbent upon the consignee to offer reasonable evidence to the carrier’s representative when the inspection is made that the loss or damage was not incurred by the consignee after the delivery of the shipment by the carrier.”
PackShip USA will assist in the resolution of the claim by working with the consignee, store and carrier. Resolution of the claim can include repairing the item, selling the items for salvage, or replacing the item. It is the legal obligation of the receiver to make every reasonable effort to mitigate (reduce) the loss. Mechanical or electrical failure upon delivery is not covered unless there is evidence of external damage to the insured item.
4. OTHER CLAIM CONSIDERATIONS.
Consequential losses and time off work to receive a delivery are not subject to loss claim. Please call PackShip USA at 800-548-0852 if you are experiencing difficulties making your appointment arrangements. Carriers do an excellent job in delivering many shipments each day, but at times are forced to reschedule deliveries due to weather, equipment and scheduling difficulties, or other unforeseen circumstances.
Items that PackShip USA packages and releases are insured by PackShip USA while the items are in transit with PackShip USA’s carrier. Items not packed by PackShip USA are not insured by PackShip USA, and therefore are subject to the terms and conditions for claims settlement as set forth by the carrier of record. In addition, items that PackShip USA packs that are not shipped by PackShip USA’s carrier are not insured by PackShip USA.