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Ordering process

All our reclaimed barnwood farm house style furniture is handcrafted in Lancaster County and the surrounding areas by our local Amish craftsmen, using materials local to the area as well. Everything is crafted one piece at a time by hand and no two items are alike. Over time, the reclaimed wood has been exposed to different elements, which gives each piece its own unique characteristics from coloring to worm holes, nail holes, water marks, texture, etc. If you are considering purchasing a reclaimed barnwood table, please read some of the frequently asked questions below, including where to buy reclaimed wood furniture. If you still have questions please feel free to contact us.

1. How do I place a reclaimed wood furniture order?
Email is the best way to contact us. Then, prices are given in the email with a breakdown of options. Then, we will contact you by phone to get all the details of what exactly you want and send out a confirmation email with your order number listed. We do require a 25% NON-refundable deposit on every order as this order is custom made to your measurements and needs.

2. What is the turnaround time when I place an order?
It can vary from item to item because some reclaimed wood pieces are made more frequently made than others, but it will range from 2 weeks to 12 weeks. Please remember the barnwood items are built by hand and if additional time is need we will be in contact with you.

3. Do you have a showroom?
 We do have a small showroom with  items for viewing , but remember most of the reclaimed barnwood furniture is custom-made per order, so we do not typically have a large selection of pieces for viewing. We do require appointments to visit our location, so please email us for our availability.

4. Do you offer a warranty?
At the present time we do not offer a warranty on our products. Please keep in mind when you buy reclaimed barnwood furniture that it is subject to expansion, warping, cracking, shrinkage and hairline fractures from the natural flux in temperature conditions. If for some reason you need to bring a piece back to Old Barn Star for a touch up we are not responsible for the transporting of the item to and from Old Barn Star the repair cost or shipping cost that may incur.

5. Is my order a final sale?
YES, all orders are final sales.  Your order is made just for you and to your specifications. NO returns.  If you need to make changes to your order, please contact us immediately. We reserve the right to cancel an order at anytime via email.

6. How do I care for my new furniture?
Most of the furniture is sealed with a water-resistant topcoat. For tabletops, please use a damp cloth to clean, not a heavy saturated cloth as it could leave water on the table and cause issues. Silicone-based products and any cleaning product with an ammonia base are not recommended. Please avoid direct sunlight and high heat areas of the home; these conditions can cause issues with warping and cracking in your furniture.

7. Does Old Barn Star ship the furniture?
We do offer a delivery service for a fee, normally within 50 miles of our shop. If you live a distance outside that radius, we happily work with a few different shippers and offer you a quote with the zip code. We offer curbside delivery which means the items will be delivered to your location but you will need assistance to bring them in to the home that way you are protected from any damage that may occur when furniture it being brought into your home. Any damage that occurs during shipping should be handled with the shipper directly.